Privacy & data protection
Your trust is part of the service.
Visa Bisa Indonesia, operated by PT BALISA MALISA, takes the privacy and protection of personal information seriously. This policy explains how we handle information when you contact us or use our services.
Information we collect
We collect the contact details and enquiry information you choose to provide. If we progress to a visa service, we may request additional documents or information necessary to assess, prepare or submit an application. We do not request passport scans through the initial website enquiry form.
Why we use it
We use information to respond to you, assess your enquiry, deliver requested services, meet compliance obligations and improve the quality of our service. We do not sell your personal information.
Security and access
Access to client information is limited to authorised personnel with a legitimate service need. We use appropriate administrative and technical controls to protect data from unauthorised access, loss or misuse.
Sharing information
We share information only where necessary to deliver the service you request, comply with legal obligations, or with service providers operating under appropriate confidentiality and security duties.
Your questions
For questions about personal information, access, correction or deletion requests, contact admin@visabisa.id. This policy may be updated as our service or applicable requirements change.